FREQUENTLY ASKED QUESTIONS
The Tippees (Tipped)
How do I acquire a Tap2Tip™ Card?
To get a Tap2Tip™ Card, you can purchase one from selected retailers. These retailers are partnered with the Tap2Tip™ platform to distribute the cards, making it easy for Tippee to start receiving digital tips. For specific locations or to find a retailer near you, you may need to visit the Tap2Tip™ website or contact our customer service.
What steps do I follow to activate my account?
To activate your Tap2Tip™ account, follow the instructions provided on the back of your Tap2Tip™ Card. These steps typically involve downloading the Tap2Tip App, entering your personal and banking information through the app, and then completing the activation process as guided. This setup will prepare your account to start receiving tips immediately.
Is it necessary to have an ID card for registration?
Yes, you ID card is necessary for registration with Tap2Tip™. You can receive tips by presenting your Tap2Tip™ card to patrons, who can then tap or scan it. For accessing earned tips, you have options like weekly payouts, daily manual banking for amounts over R100, or converting tips into vouchers for use at selected retailers.
How do I receive tips from patrons?
To receive tips from patrons (known as Tippers) using Tap2Tip™, present your Tap2Tip™ card to them. They can then tap their phone against your card or scan its QR code to initiate a tip. This process utilizes NFC and QR technology for a seamless transaction, directly depositing the tip into your Tip Wallet within the Tap2Tip™ app.
What are my options for accessing the tips I've earned?
As a Tippee, using Tap2Tip™, you have several options for accessing your earned tips. You can opt for weekly payouts, allowing for a regular income stream. If you need access to your funds more quickly, you can choose daily manual banking for amounts over R100. Alternatively, you have the option to convert your tips into vouchers, which can be used at selected retailers for purchases, offering flexibility in how you utilize your earnings.
What is a Tip Wallet?
A Tip Wallet is a digital component of the Tap2Tip™ system where Tippee’s can store and manage the tips they receive from Tippers. It allows for secure holding of accumulated tips and provides options for how those tips can be accessed or used, including withdrawals or conversions into vouchers.
The Tippers (Tipper)
How do I start tipping service providers using Tap2Tip™?
To start tipping service providers (known as The Tippee) using Tap2Tip™, download the Tap2Tip™ app from the Apple Store or Google Play Store, register an account by providing your personal and payment details, preload funds into your account, and then use the app to tap on the Tippee’s Tap2Tip™ card or scan their QR code to send a tip directly.
Do I need to preload funds to tip? If so, how?
Yes, you need to preload funds onto your Tap2Tip™ account to tip Tippee’s. This is done through the Tap2Tip™ app, where you can add funds in specified increments, typically starting from R100. These preloaded funds are then added to your Tip Wallet within the app, which you can use to tip Tippee’s directly.
Why is there a R100 minimum purchase for my Tip Wallet?
The minimum R100 purchase for the Tip Wallet is due to requirements from payment gateways and banking institutions in South Africa. Handling numerous transactions of small amounts like R5 isn’t feasible, which necessitates a higher minimum amount to ensure smooth and efficient processing.
Can I tip any service provider with a Tap2Tip™ card?
Yes, you can tip any Tippee who has a Tap2Tip™ card. This flexibility allows tippers to easily reward Tippee’s across various sectors for their hard work and dedication, making the tipping process convenient and cashless.
How does Tap2Tip™ ensure my transactions are secure?
Tap2Tip™ ensures transaction security through advanced encryption and secure payment processing systems. These measures protect both the Tipper’s and the Tippee’s personal and financial information, maintaining the integrity of each transaction. We have partnered with Peach Payments to ensure best payment practices and security at all times.
Are there minimum or maximum tip amounts?
Yes, there are typically minimum tip amounts set to ensure the feasibility of the digital transaction, often starting as low as R5. There is maximum tip is determined at the Tipper’s discretion and the funds available in your account.
What is a Tip Wallet?
The Tip Wallet for Tippers on the Tap2Tip™ platform functions as a digital wallet where you can preload funds to be used for tipping Tippee’s. This wallet simplifies the tipping process by allowing you to quickly and securely tip with a tap or scan, directly from your preloaded balance.